Lead on Purpose

Promoting Leadership Principles in Product Management

Why is trust key to your company’s success?

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I write about trust often on this blog, so I’ll keep this post short and to the point: Gaining and keeping the trust of those you lead is one of the top factors to your company’s ongoing success.

Think about someone you trust unconditionally. Is there anything you wouldn’t do for that person? Why? Here’s my answer: that person would never ask me to do something that was not in my best interest.

Do you lead your organization such that everything you do results in the best outcome for the people you lead? If not, why not? If you want to gain the full trust of your people, you need to show them, by your words and actions, that what they are working towards will be in their best interest. When problems arise, and things don’t go as planned, they will understand why and will move forward despite setbacks.

When you live and lead in such a way that people trust your decisions and direction, you will succeed.


The Product Management Perspective: Trust is the key to effectively working with the teams you depend on for your product’s success. Trust is key to understanding your customers and markets. Trust is a two-way street: you need to carry out your tasks in such a way that team members will trust you; you also need to trust that team members will do what they have committed to do. When you live and lead in such a way that people trust your decisions and direction, you will succeed…and so will your products!

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