Three winning words

December is a great time of year. Most people go out of their way to be a little kinder and a bit more open to what others are thinking. Regardless of religious beliefs most people seem more open to talking to their neighbors and cutting people slack for things they would not consider at other [...]

Trust

The recent theme at Lead on Purpose is trust. This focus has come primarily from reading The Speed of Trust by Stephen M.R. Covey. He discusses the concept of building a trust account, which is similar to a bank account. By behaving in ways that build trust you make deposits, by behaving in ways that destroy trust you [...]

Lead with integrity

One of the most important characteristics of leadership is integrity. Integrity is a “steadfast adherence to a strict moral or ethical code.” It means you are true to your word in all you do and people can trust you because you do what you say. The word integrity has deep meaning and is often intermingled [...]

Real-world examples of customer service

Working as a product manager has at least one interesting side effect: you become keenly aware of customer service in nearly every aspect of your day-to-day activities. At the end of the day, happy customers spread the word about your products and services and you get more happy customers. So when you go into a [...]

The spirit of determination

US President Abraham Lincoln was an excellent example of determination. Though he lost businesses and fought bankruptcy, he never quit. Though he lost many elections, he never lost sight of his goal of becoming president. Though he was adamantly opposed by many, he stuck to his principles and lead the country through a tremendously difficult [...]

Envision the outcome

What attribute most distinguishes leaders from non leaders? According to James Kouzes and Barry Posner it is “being forward looking — envisioning exciting possibilities and enlisting others in a shared view of the future.” Their article To Lead, Create a Shared Vision — published in the January 2009 Harvard Business Review — derives its conclusions [...]

Three timely words

December is a great time of year. Most people go out of their way to be a little kinder and a bit more open to what others are thinking. Regardless of religious beliefs most people seem more open to talking to their neighbors and cutting people slack for things they would not consider at other [...]

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