Lead on Purpose

Promoting Leadership Principles in Product Management

Create a positive customer experience

Leave a comment

One of the keys to creating a successful product or business is customer satisfaction. They appreciate a great experience with a product or service and will not only reward you with their money they will tell their friends. Elliott Noss, whom I mentioned in a recent post, discussed this concept as it relates to imparting knowledge. He said the following (or something close to it): “You light your customers up with knowledge and they will buy more and more things, and they will feel good about.”

No matter what we do, we need to create a positive customer experience. If we exceed their expectations they will reward us handsomely.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s