The first principle of the Five Factors of Leadership is that people are assets. Every organization, be it a technology company or a non-profit charitable organization, is composed of people. The people – not the buildings, equipment or intellectual property – compose the true assets of any company. Everything that exists in the world today, that might be considered an asset in the accounting sense of the word, was once the idea of one or more people who did the work to build the product and bring it to market.
A great example of this principle can be found in the history of Kingston Technology Corporation, founded by John Tu and David Sun. Kingston Technology took off as technology startup in 1987 (during a major stock market downturn no less). Rather than looking at their situation through the lens of scarcity, they looked for opportunities. They started a small company that produced nothing but memory for computers. To differentiate themselves from other companies (and allow a slightly higher profit margin) they:
- Provided a five-year, no questions asked warranty (the industry standard was 90 days)
- Focused on lifestyle for employees and their families
- Paid the highest salaries for comparable positions
- Paid 5% of pretax corporate profits directly to the 401(k) accounts of their employees
- Guaranteed the employees that should the company ever go out of business, there was, in escrow, one year’s salary for every employee.
As a result, Kingston averaged less than 2% attrition, nearly unheard of in any organization. This meant that training costs were reduced, experience levels were high, and people performed to the very best of their abilities.
When the company was finally sold, Tu and Sun set aside $100M of the proceeds and divided it among the employees. The bonus was not as a traditional ‘pay grade relative’ bonus. Instead it was created and distributed based entirely on time with the company. The average payout to all employees, from highly trained engineers to assembly line workers, was $75,000.
As an organization, Kingston recognized the principle that people are the real assets. They understood, and subsequently proved, that it’s all about the people:
People who crave success
People who believe they can achieve
People who believe there is an abundance
People who recognize and appreciate other people.
Does your organization recognize the people as its most valuable asset?
The Product Management Perspective: I’ve stated before that – as the product manager – you have to be a leader (in the true sense of the word). You have the responsibility to get products out the door on time, with high quality and under budget. The kicker – and the reason you must be a leader – is the people you rely on to get the job done do not (usually) report you; they report to some other manger in the company. Your success depends on your ability to build consensus and inspire the team members to do great things. Remember the people (even that snarky engineer) are your true assets.