The recent theme at Lead on Purpose is trust. This focus has come primarily from reading The Speed of Trust by Stephen M.R. Covey. He discusses the concept of building a trust account, which is similar to a bank account. By behaving in ways that build trust you make deposits, by behaving in ways that destroy trust you make withdrawals. The ‘balance’ in the account reflects the amount of trust you have at any given time. You have a unique trust account with every person you know, and all deposits and withdrawals are not created equal.
- Talk Straight: Be honest. Tell the truth. Let people know where you stand.
- Demonstrate Respect: Genuinely care for others. Respect the dignity of every person and every role.
- Create Transparency: Tell the truth in a way people can verify. Get real and genuine. Be open and authentic.
- Right Wrongs: Make things right when you’re wrong. Apologize quickly. Make restitution where possible.
- Show Loyalty: Give credit to others. Speak about people as if they were present. Represent others who aren’t there to speak for themselves.
- Deliver Results: Establish a track record of results. Get the right things done. Make things happen.
- Get Better: Continuously improve. Increase your capabilities. Be a constant learner.
- Confront Reality: Take issues head on, even the “undiscussables.” Address the tough stuff directly. Acknowledge the unsaid.
- Clarify Expectations: Disclose and reveal expectations. Discuss them. Validate them. Renegotiate them if needed and possible.
- Practice Accountability: Hold yourself accountable. Hold others accountable. Take responsibility for results.
- Listen First: Listen before you speak. Understand. Diagnose. Listen with your ears…and your eyes and heart.
- Keep Commitments: Say what you’re going to do, then do it. Make commitments carefully and keep them at all costs.
- Extend Trust: Demonstrate a propensity to trust. Extend trust abundantly to those who have earned your trust. Extend trust conditionally to those who are earning your trust.