Recently companies have raised their focus on why customer success matters and how to delight increasingly demanding customers. At its core, creating happy customers requires happy employees—the front-line people who interact continually with customers.
What are companies doing to develop their employees? Do free lunches and game rooms provide the needed motivation to keep employees excited and customers happy? What are you doing to improve employee engagement in your organization?
Guest post by Cayden Whitmond
Now more than ever, the future of business is one shaped by fast-paced innovations to technology and the way that work is done. In the past, emerging tech may have been exclusive to bigger businesses, but today there are plenty of solutions that specifically have SMB owners in mind.
Because tech innovations occur so rapidly today, the small business ecosystem—and the small business owners who may not have the insights or resources to keep pace with new tech sprints—risks falling behind larger corporations that are utilizing these solutions. That’s why it’s imperative to remain aware of emerging software, automation and machinery that may directly affect your business.
We live in a great time where, in most of the world, you can invent a new product or service and—with the appropriate up-front work—earn money from the value it creates for customers. This is remarkable!
Creating new products and services, however, takes a lot of thinking and hard work—especially in the technology space. Coming up with an initial idea is often the easiest part of the entire process. Forming the plan and doing the work just to get your offering ready to sell is where the big effort rests. How do you take a new product or service to market?
We live in a fast-paced world where technology changes our lives daily. For some it’s invigorating. For others it’s intimidating if not terrifying. With news about AI (artificial intelligence) getting smarter and more accurate, self-driving cars and trucks becoming more reliable, and neural networks communicating directly with people’s brains, it’s easy to see how people are getting nervous.
That change is coming is inevitable. What we do with it and how we handle it will determine our future.
When you think about the leaders you respect and admire, you see qualities that make them great. This can be inspiring or disheartening, depending on your current state of mind.
Most great leaders rose to prominence over time by doing small things, consistently, with the drive to win. How can you adopt some of their key skills?
Every product and service we have today was once an idea. Even the most basic creations did not exist before someone came up with an impression for a better outcome that would be useful in some way.
When you stop and think about it, the number of incredible products and services available today is truly amazing. In many cases, these great products have developed into product lines, companies and even industries. And it all started with an idea.
Amazon, Intuit, Airbnb, Disney, FedEx and Uber…what do these companies have in common? They know their customers. They don’t just know about their customers, they know why their customers ‘hire’ them and their products to do specific jobs.
All of these companies are learning organizations. At their core is a deep desire to know why people and companies spend their money to purchase their products and services. They know the importance of constant learning, they know what they are competing against.
Leading a new team comes with challenges. You have a group of people who have grown accustomed to doing things a certain way. They may or may not have liked their departing manager. You may or may not have worked with them or know them at all.
Regardless of the situation, you have a great opportunity in front of you. Here are 10 tips to help you become a competent leader.
Long-time readers of Lead on Purpose have seen this quote by Eric Hoffer: “In a time of drastic change it is the learners who inherit the future. The learned usually find themselves equipped to live in a world that no longer exists.” It has become the chorus I have sung over and over. You must keep learning if you want to keep growing. You need to consistently feed your mind if you don’t want to become irrelevant.
Guest post by Harrish Sairaman
The Law of Attraction, like many other laws is a law of the universe.
The Law of Attraction (LOA) states that a person attracts situations that are aligned to his/her vibrations. This law is based on metaphysical concepts, but practically, it simply means the following:
In short, it predominantly works on the emotions.
Lead on Purpose 