Lead on Purpose

Promoting Leadership Principles in Product Management


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Why customer success matters

Think about a product you use regularly. Why do you use it? Why do you love it? What keeps you coming back?

When creating a product or service, you want your users and buyers to answer these questions with positive reactions. You hope they will get the full value of your offering and that they will have a positive experience as they use for their business. You want them to keep coming back for more.

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How to take a new offering to market

We live in a great time where, in most of the world, you can invent a new product or service and—with the appropriate up-front work—earn money from the value it creates for customers. This is remarkable!

Creating new products and services, however, takes a lot of thinking and hard work—especially in the technology space. Coming up with an initial idea is often the easiest part of the entire process. Forming the plan and doing the work just to get your offering ready to sell is where the big effort rests. How do you take a new product or service to market?

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Changing the game with decisive action

You have created the vision for your products; you’ve built trust among your teams; you’re working hard to motivate team members to do great things; and you’re working to develop your teams with insight and direction. The final step in my 5 Factors methodology is to act decisively. As the product leader you need to get things moving; you own the success of your products.

How will acting decisively change the game for your products?

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Developing team member skills

As you progress on the journey of building great teams, you create the vision, build a strong foundation of trust and motivate your team to reach beyond what they thought they were capable of doing. The next step is to work with your teams to develop their ability to work more effectively and hone their skills for the markets your products serve.

Why should you focus on developing your team?

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Motivating and influencing your teams

You’ve nailed the vision, and built the foundation of trust, now you need to motivate your teams. The success of your product depends on the work they (engineering, UX/design, marketing, sales, etc.) do. In nearly all cases, the individuals on whom you depend for this success do not report to you. That’s why motivating and influencing become some of the most important things you do as a product manager.

What are the key elements to motivating and influencing your teams?

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Building trust with your teams

Another key element of a successful product management organization is creating trust with your teams, the teams you work with to build your products. Creating relationships of trust sets a foundation for the work you and your teams will need to build great products.

Why is building trust so important?

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How to create product vision

One of the key elements of a successful product management organization is creating the vision for your products—the ‘why’ that drives their purchase and the factors that make them successful in their markets. When you nail the product vision, you’re well on your way to business success.

So how do you create product vision?

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