Customer service continues to capture the attention and focus of companies, but many organizations still struggle to raise it to the level for which they are striving. What factors play in to good customer service? What do customers really expect?
Organizations are becoming flatter. Companies that once had deep hierarchies are flattening their corporate management.
CEOs, executives and other company leaders have so much on their plates these days they often don’t have time to get the best answers on how to proceed. Yet they do not always recognize that gap, and therefore proceed to tell you what to do next. Here is where your leadership comes into play…
How do you effectively motivate others to do their best work?
One of the keys to becoming an influential leader is learning the skills—you can practice every day—that will establish your leadership. Finding ways to get yourself, your colleagues and your teams aligned and focused will pay dividends as you move forward. The world needs more leaders.
Guest post by Barry Libert
Mindfulness is all the rage in the leading management circles of the world. Leaders from major corporations like Google, Microsoft and Aetna are all beginning the practice. In fact, according to HBR, “Time Magazine recently put ‘The Mindfulness Revolution’ on its cover, which could either be seen as hyping the latest business fad, or as signaling a major change in the thinking of executive leaders. I believe it’s the latter,” said Medtronic’s Bill George. But the question is not whether mindfulness will help leaders lead with purpose, but rather will it help them lead with clarity towards the ‘true north’ of value.
Guest post by Sophorn Chhay
Mobile marketing isn’t only for the customer, it’s a viable avenue for product managers, advertisers and even sales floor assistants. If your brand needs to jump-start its product resourcing department, it’d better invest in mobile. Below, we examine the biggest reasons behind the business world’s shift to mobile marketing while making product management a priority.
Do you ever find yourself sparring (perhaps with your boss) over something you know you’re right about? I sure have. Are there times when people around you just don’t see what’s really going on? This can be frustrating.
Why do we sometimes drift off course and get caught up in meaningless activity? We see people wandering at all levels, even CEOs at times. The need to stay focused and produce seems obvious, yet our efforts to create opportunities too often fall short.