Lead on Purpose

Promoting Leadership Principles in Product Management


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Building trust with your customers

One of the key elements to business success is customer engagement. When you have customers that are excited about your products or services, your business grows and you prosper.

As good as it sounds (and you know this), building trust with your customer base is hard work. It takes effort and perseverance. It takes time. It’s an investment that will pay dividends if you give it the focus it needs.

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How to lead with commitment

I recently became aware of a CEO who believes he’s a great leader. He’s smart with a solid educational background, and he has the charisma to do great things. However, most of the people in his organization don’t see him as a leader.

You might wonder what he’s lacking. Based on what my friend (who works for him) tells me, he’s not committed to the success of the people in his organization. He storms into meetings and makes statements about how bad things are and that they need to change. In a recent meeting, he came in unannounced and started telling the people in the room what their job titles would be changing to. He then looked at my friend and said, “I’m not sure what your title’s going to be.”

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How do you master your conversations?

Words matter. In many situations, especially when it comes to leadership, what we say, and how we say it, determines our success.

Situations arise where emotions run high and the choices we make have significant outcomes. The pressure is high, how we react makes all the difference.  These situations are referred to as crucial conversations.

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The Relationship Between Positivity and Productivity (And How to Make It Work for You)

Guest post by Annabelle Smyth

Many companies still hold tight to the old way of doing things.

They put you in high-pressure situations and hope that you get all your work done out of fear. Fear that you will miss out on that promotion, fear that you will be subject to disciplinary action and even fear that you will lose your job.

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How to improve employee performance

Leaders often wrestle with how to best motivate their employees to rise above their current performance and execute at a higher level. One of the keys to helping employees in this regard is to have frequent and meaningful one-on-one meetings.

In a recent research study, Brian Westfall surveyed more than 300 employees to gain insight on what helps them engage more fully in their work. I recently sat down with Brian for a Q&A discussion about his findings.

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Creating a culture of persistence

We live in a world that makes it increasingly easy to justify failures and abdicate responsibility. Too often the news trumpets the reasons why certain groups don’t get what they want, and they showcase how those in authority are responsible for others’ shortcomings.

While there are certainly injustices in world today, successful individuals don’t let them affect how hard they work or what steps they take to progress. Capable leaders keep doing the right things for their teams and their customers. They persist through difficulties, and in the process, they create a culture of persistence.

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