Lead on Purpose

Promoting Leadership Principles in Product Management


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Using the right data methods in product research

Delivering a solid product that customers love requires an up-front knowledge of the market in which customers and potential customers operate. Understanding the problems they face, and solving those problems with a software solution, is the end goal.

I’ve been asked many times what the best way is to discover a market and understand the needs of customers in that market. My answer is usually some form of “it depends.” Some have potentially millions of customers (e.g. B2C) and other markets have far fewer—generally high-paying—potential customers (e.g. B2B). Attaining access to data differs depending on the makeup of the market.

At a high level, there are two methods you use to acquire market data, regardless of the industry: they are qualitative and quantitative research. Let’s explore how you can use both to get the data you need to deeply understand your market.

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