Lead on Purpose

Promoting Leadership Principles in Product Management


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Building trust with your customers

One of the key elements to business success is customer engagement. When you have customers that are excited about your products or services, your business grows and you prosper.

As good as it sounds (and you know this), building trust with your customer base is hard work. It takes effort and perseverance. It takes time. It’s an investment that will pay dividends if you give it the focus it needs.

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Creating a culture of persistence

We live in a world that makes it increasingly easy to justify failures and abdicate responsibility. Too often the news trumpets the reasons why certain groups don’t get what they want, and they showcase how those in authority are responsible for others’ shortcomings.

While there are certainly injustices in world today, successful individuals don’t let them affect how hard they work or what steps they take to progress. Capable leaders keep doing the right things for their teams and their customers. They persist through difficulties, and in the process, they create a culture of persistence.

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The value of hard work and perseverance

Recently I was reminded of a story about a young man who lived during the 1849 Gold Rush. An older, wiser man observed him passing by obvious ‘flecks’ of gold in the stream, and asked him why. The young man said he was searching for the big ‘nuggets’ of gold. The old man pulled out his pouch and said “The patient accumulation of these little flecks has brought me great wealth.”

What are the ‘flecks’ of gold that you are passing by in life? Are you looking for the big victory, but missing out on the many small wins that will bring you more happiness and success? Life-long accomplishment comes from the small, consistent wins along the way.

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Why leadership is an endurance race

Success is a marathon, not a sprint. The only way to truly prepare for a marathon is to train, to practice, to run. You need to get out on the road. You need to put in the miles. It takes time, it takes effort, and sometimes it hurts a lot.

As the great marathon runner Juma Ikanga said after winning the New York Marathon: “The will to win is nothing without the will to prepare.” You can want to win more than anyone else in the world, yet if you do not put in the work, it will not matter.

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What is the value in perseverance?

Throughout my life I’ve been a big believer in the value of hard work—it’s one of three lessons I was taught from my youth. Everyone who takes an idea and makes it into something valuable does it through hard work. Tied very closely to hard word is perseverance, continuing forward without regard to discouragement, opposition or previous failure.

The downside to hard work and perseverance is they take time. Good things don’t (usually) happen overnight, or even within a month or a year. Creating value, and creating meaning in your life, take time: time to start, time to build, time to realize the results. Continue reading


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What is the real driver of your success?

Every so often something happens that brings into question long, and sometimes closely held beliefs. One of those happened this morning.

An important topic, one that has—I thought—defined who I am and the way I work, was turned on its head. Yesterday I purchased and downloaded Scott Adams’ (of Dilbert fame) audio book: How to Fail at Almost Everything and Still Win Big, and was listening to it on my morning run. He uses humor, as you’d expect. What I didn’t expect was that, in talking about success, he would throw out—with the ‘bath water’—a something I had long embraced as key element of success. Continue reading