Guest post by Guy Ascher
It’s hard to get amped up about selling razor blades, but somehow Dollar Shave Club has pulled it off. It’s one of the most successful new startup companies and it sells items that most people couldn’t give two hoots about. The secret is in the marketing. If you sell a boring product – toilet paper, pens, razors, water bottles, fishing supplies – you need to figure out a way to excite your employees. If they’re not excited, they can’t sell your company. If they can’t sell your company, you’re going to be out of business in short-order.
Tell A Story About Your Product
One of the best ways to breathe life into a boring product is to give it a story. It doesn’t always work, but most products do have one. Maybe your company started out of your parent’s basement. You were tinkering with your bedroom fan, and you figured out how to get those blades to spin 30 per cent faster.
You blew up a few test fans in the process but, at the end of the day, you had yourself the coolest room in the whole house. Later on, you decided to see if you could create massive fans for other people that would replace expensive air conditioning units. After several years – success.
Sound like a silly story? Maybe it is, but it’s the kind of thing really does exist out there. By the way, there is a company out there with an interesting fan story – it’s called “Big Ass Fans.” They make industrial and residential fan units that are unlike any other fan you can buy. Are employees excited about selling the company? You bet they are.
Create An Emotional Experience
Part of selling involves getting your prospects emotionally committed to your marketing message. If your prospects aren’t invested, they won’t care what you have to say. Creating an emotional experience can be tough, but one of the best ways to pull it off is to personalize your marketing messages.
Use surveys as a barrier to your email list. Make users fill out a short survey. Why? So you can provide customized advice about their problem. Most people are comfortable with answering a few questions, especially if the payoff is personalized service. No one wants to be “just another number.”
Another way to connect emotionally with your audience is to use high-quality video. Try to communicate your message with music and stunning visuals. Usually, this will win out over an obvious sales pitch. For example, the “embrace life” promotion is an ad that shows the benefits of wearing your seat belt.
The visuals are stunning and, even though there’s no dialog in the video, the message is crystal-clear.
Create a Personality For Your Company
How do you create a personality surrounding your company when you sell something as boring as contact lenses? The same way Apple creates its personality when selling something as “boring” as a computer. In the 1980s, no one used computers the way they do now. Apple was a key player in getting the marketplace excited about a hunk of metal, some plastic, and a keyboard.
The same can be said of Zappos. Who gets excited about shoes? These people do. Find something that you can use as a point of differentiation. Maybe you offer premium-quality products that are visually stunning. Maybe you have the best customer service in the world – and can prove it.
Whatever your angle, create a personality or “gimmick” surrounding your products and your company. It’ll make it a lot easier for our employees to get jazzed up about something that’s otherwise not very exciting.
Guy Ascher studied Marketing at the University of Newcastle in the UK. After years of working for marketing firms in Manchester, London and then eventually New York, he moved on to consulting small businesses on a their marketing needs. His articles focus on helping smaller businesses compete with well-established brands using new techniques or technology.
The Product Management Perspective: The key to making your product exciting is to make sure it’s the best product in the market. Focusing on sound product management principles will help you focus on this goal.