Customer service continues to capture the attention and focus of companies, but many organizations still struggle to raise it to the level for which they are striving. What factors play in to good customer service? What do customers really expect?
Guest post by Annabelle Smyth
Learning how to communicate with your employees is vital to being a great manager. A leader that knows how to communicate and understands an employee’s situation is one that employee’s want to work for. Communication can improve teamwork, unity, productivity, and efficiency.
In our world of work and business, competition is a real thing. Too often, however, we miss the real competitor. We overlook the root of what our products are really competing against. As Peter Drucker famously said: “The customer rarely buys what the company thinks it is selling him.”
Why do we miss the mark when it comes to competing in products and services? Why do the majority of innovations fall short of their desired objectives? Are you competing against luck?
When I think of leaders who have built great companies, the first name that comes to mind is Steve Jobs. He was arguably one of the greatest CEOs of the modern business era. His vision transformed the personal computer, music, movies and mobile device industries.
Did Jobs have coaches along the way? The answer is yes. I’m pleased to introduce you to John Mattone, one of Jobs’ coaches who had the opportunity to work with him on a coaching assignment in 2010.
Making decisions is never easy. Deciding on one thing over another ranks high among the most difficult things we have to do. The tendency is to postpone decisions as long as we can and put of the pain.
At its root the word of decision means to cut off. When you make a decision you go with one thing and leave all the rest behind. That’s a big reason why making decisions is tough.
Success is a clear, yet complex word that means different things for different people. The measurements vary, the approaches to achieving change and the commitment to achieving fluctuate over time.
In recent study and pondering, three words came to mind that alliterate basic, core actions that will increase success and lead us to better places in our careers and our lives.
Guest post by Mirette Ghanem
If you are reading this, you’re already flexing your leadership muscle. Of all the ways you could be using this time, you were drawn to a headline on leadership and you stopped to focus on the topic.