Lead on Purpose

Promoting Leadership Principles in Product Management

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Why do nice companies finish first?

In a recent post we found out why nice companies finish first. Throughout the book the author quotes successful leaders that show how companies (and people) that are nice experience more success than their less kind counterparts. Here are a few of my favorites:

 “We feel customers are our friends, and we talk to them like friends. What you hear is amazing.” –Nazim Ahmed

“I always like to look on the optimistic side of life, but I am realistic enough to know that life is a complex matter.” –Walt Disney

“Frankly, you can’t be a jerk and be successful in the service business for a long period of time. When you’re in the service business, reputation is everything.” –Kenneth Chenault

“Superior customer service has always been and always will be the cornerstone of our brand and is a cultural attribute that differentiates us from the rest of the pack.” –Chris McCormick

“The competitor to be feared is one who never bothers about you at all, but goes on making his own business better all the time.” –Henry Ford

“Leaders are people who do the right thing; managers are people who do things right.” –Warren Bennis

“Some cause happiness wherever they go; others, whenever they go.” –Oscar Wilde

And from the author himself:

“Lesson number one: it pays to be a nice guy. Second: always stand behind a pompous ass whenever possible. Your niceness will be thrown into dramatic high relief.” –Peter Shankman

“There’s no way to institutionalize or ‘corporatize’ niceness—your HR department is never going to come up with a management structure that magically creates a collegial atmosphere. It has to come from the top, and from there it will filter down through managers, supervisors, staffers and so on.” –Peter Shankman

The Product Management Perspective: Do nice product managers finish first? I’d love to know what you think; please leave a comment.